Protect your sensitive customer data and support operations by identifying and resolving critical Zendesk security issues and misconfigurations with Nudge Security. Strengthen your Zendesk environment with enhanced identity governance, address critical security risks, and implement strategic guardrails for safe customer support operations.
Zendesk is the front line of your customer interactions, housing sensitive customer data, support tickets, and communication logs. While Zendesk offers robust security features like IP restrictions, role-based access, and encryption, ensuring these are correctly configured across all your instances can be challenging.
With administrative duties often distributed among support leads and IT, organizations need automated visibility and continuous monitoring to ensure their Zendesk environment remains secure against unauthorized access and data leakage.
With administrative responsibilities often shared across HR, IT, finance, and security teams, organizations need automated methods to continuously monitor security settings, enforce best practices, and keep their Workday environment protected from unauthorized access and data exposure.
Nudge Security provides a unified approach to Zendesk security and governance, offering a central hub where IT, security, and support operations teams can collaborate to protect their support infrastructure.
Nudge Security summarizes all relevant information related to your Zendesk environment, along with the rest of the assets in your SaaS estate. You get actionable visibility into:
Zendesk security risks can lead to unauthorized access or exposure of sensitive customer information. Nudge Security regularly performs security posture checks of your Zendesk environment to surface and prioritize misconfigurations and risks like:
When a security posture check fails, Nudge Security explains exactly what happened and provides resolution workflows and step-by-step remediation instructions for vital settings like IP restrictions, password policies, session timeouts, and content visibility settings.
Don't let unsecured Zendesk accounts compromise your customer data. Nudge Security strengthens identity governance for your Zendesk environment:
Know which third-party apps are connected to your Zendesk environment, assess their risk level, and quickly revoke risky integrations.
Nudge Security also monitors for data exposure risks, such as:
Nudge Security delivers holistic visibility into your SaaS providers' ecosystem, surfacing supply chain vulnerabilities and delivering real-time breach alerts, so your team can take swift action when Zendesk or any of its third-party services experiences a security incident.
