An active user refers to an active, licensed user with an associated mailbox in either Google Workspaces or Microsoft 365. Nudge Security determines your total active user number by querying the Google Workspace API or Microsoft graph API. This information is displayed in your Nudge Security home screen.
Generally speaking, all employees are provisioned at least one user with a mailbox. Additionally, you may provision accounts with mailboxes for guest users or contract workers, mailing lists, and shared mailboxes (for example, email@example.com). Nudge Security actively monitors all of these users’ mailboxes to discover SaaS assets. As such, these are included in your total count of active users.
Users that are archived, deleted, or suspended, as well as groups and shared aliases are not included in your count of active users.
In our experience, organizations typically have between 1.2 and 1.5 active workspace users per employee. You can find a count of active workspace users in the admin console of your workspace provider.
How to find active workspace users in Google Workspaces ➔
How to find active workspace users in Microsoft 365 ➔